Frequently Asked Questions
How long will it take to receive my order?
Standard Licensed logos are available to download and use immediately upon order. Please allow 2 business days for custom digital products.
Framed and desktop awards should arrive to you within 10-15 business. Heavily customized items may require longer.
Reprints, eprints, logoed marketing materials (banners, counter cards…) typically ship within 8 business days.
What can be done to customize my order?
Most items are customizable to include your company’s name and key award information at no extra charge. If your needs or vision call for modifications, do let us know – we’re likely able to help.
If, for instance, you’d like to change the information typed engraved on a medallion, simply click the “I need help or want special customization” button on the customize screen and submit a request. Your content marketing specialist will be in touch with you to help you complete your order
Past tailored offerings have ranged from custom frame and matting and personalized tradeshow banners, to racecar decals and movie billboard ads.
Why is it necessary to secure a license?
Over the years Inc. and Fast Company, symbols, logos and trademarks have become high-impact iconography that quickly tell stories of passion, success, innovation and noteworthiness.
The MV Licensing programs were established to ensure that these valuable properties are used properly and, to those who chose to leverage their power, to ensure that all who contributed get to participate in the value that was created. Content and logos can be used for: Advertising & Marketing; Website Enhancement; Corporate Literature, Newsletters & Annual Reports; Trade Show Signage & Leave Behinds; Franchise Development; Direct Mail / Email; Point-of-Sale Marketing; Education, Training & Recruiting Materials.
Businesses and publications wishing to utilize Inc. and Fast Company logos or content should be aware of MV Licensing’s policies and procedures. We hope you will find the information helpful.
Is MV Licensing a new company? How do I renew past licenses or re-order awards?
MV Licensing is a new unit within Mansueto Ventures, Inc. and Fast Company’s parent company. All past Inc. or Fast Company orders and licenses are on record with MV Licensing and can easily be renewed through us (although some specific frame or award styles might no longer be available).
It should be noted that we are thankful for, and grateful to, our prior longtime partners at The YGS Group.
How do I order magazine back issues?
For issues related to awards programs, consult that program’s related offerings and click on the “commemorative issues” product.
For other Inc. or Fast Company magazine issues, please click here https://kudos.fastcompany.com/product/fast-company-back-issues-single-copies/
How much is international shipping?
In order for us to determine the cost to ship to your location, we will need to set up a price quote for you. Please send an email to email@example.com. Include your full name, billing address, shipping address, the product name and options of the awards you need, the number of awards you need for each, and your contact information.
Refunds and Cancellations
Custom Items: All custom designed orders can be canceled within 24 hours of purchase. Cancellation or changes to a custom order after a period of 24 hours requires a 15% fee (15% of the total sale price of the product, excluding shipping cost). No refund will be issued if the item has shipped from our manufacturer.
If you need to report a defective award(s), please contact our customer service team at 866-636-4355 or firstname.lastname@example.org, as all returns must be approved for tracking purposes.
We must be notified of damaged awards within 10 business days of the order delivery date.
Logos: Unused logo licenses can be refunded within 30 days from purchase date. No refund will be issued after the 30 days period.